Help center
What the kit does, what it contains, and what happens at each stage. Every answer here is about our own product — the paperwork itself is covered in the guides.
Getting started
What the service does, who it is for, and what happens when you buy.
What’s in your kit
The forms, the letters, the checklist, and what you sign yourself.
The interview
The questions we ask, why each one is on a form, and how to change an answer.
Your documents
Certified copies, what agencies accept, and what to do while you wait.
- What is a certified copy?
- How many certified copies should I order?
- Where do I order certified copies?
- What is the difference between a marriage license and a certificate?
- How do I check whether my decree restores my former name?
- What do I do while my document is still in the mail?
- My document was issued in another country. Will it be accepted?
- Does my name change document expire?
Forms and agencies
Social Security, your state license, the passport, the IRS and your voter registration.
- Why does Social Security have to come first?
- What does each agency charge to change my name?
- How long does each agency take?
- Can I change my name with Social Security online?
- Which passport form do I need after a name change?
- Do I need a REAL ID when I change my name?
- How long do I have to update my driver license?
- Will my whole name fit on my Social Security card?
Travel and timing
Trips, tickets, deadlines, and which document to leave until last.
- I have a trip booked — when should I start?
- Should I update my passport before an international trip?
- Can I fly domestically in the middle of a name change?
- I booked a flight in my new name but my ID still shows the old one
- How do I update Global Entry or TSA PreCheck?
- What should I carry while my documents do not all match?
- How does a name change affect voting in an election year?
Notification letters
Who to notify, what the letters say, and how to send them.
The printed packet
The printed copy is coming soon. What will arrive in the mail, where it will go, and when.
Payment and refunds
What you pay, what you pay it for, and when a refund applies.
Finding your kit
Links, emails, and getting back to your files.
Privacy and your data
What we hold, for how long, and what we never ask for.
If something goes wrong
Rejected forms, wrong details, and getting a document redone.