Why do you ask what happened with my name?
Because it is the only question you can answer instantly, and the answer decides which forms are yours and what they name as evidence.
The first question is a plain one: why are you changing your name? You got married, you got divorced, a court approved a change, or none of those. Then one short question about the document that goes with it — asked in the words of your own situation rather than as a list of document types.
We ask it that way round on purpose. Nobody sits down knowing which category of paperwork they belong to; they know what happened to them. Working out the rest from the answer is our job, not yours.
What the answer decides
- Which document every form and letter names as the reason your name changed.
- What the Social Security application cites as evidence of the change.
- What your state’s counter will want to see alongside your application.
- Whether the kit carries a note about a document that has not arrived yet.
What it does not decide
It does not change the price, and it does not change what is in the kit. It has nothing to do with why your name changed — a court order is a court order to every agency in the sequence, and the reason behind one is no business of ours.
We also take your answer exactly as you give it. We never read, check, or interpret your certificate, decree or order, before or after you buy. Where the question is about what a document says, "I’m not sure" is always one of the answers, it never quietly resolves to yes, and it opens a panel showing where to look rather than pushing you forward.
One of the answers means we are not the right service, and we would rather tell you that before you pay than after.
Other questions people ask
When you’re ready to do it
Two questions about your situation first, because there is one answer that means we can’t help — and we would rather tell you that before you pay than after.
One payment. No subscription.