Refund Policy

This policy is linked beside the button you press to pay, and is part of our Terms of Service.

We would rather refund you than have you feel stuck with something you can’t use. Email support@namechangeworks.com from the address you purchased with.

If your documents are wrong

If a document contains an error we made — a field populated incorrectly from what you told us, a wrong form for your circumstances, a document that fails to render — tell us and we will correct and re-issue it at no charge. If you would rather have your money back, we will refund you in full. That holds for a year from your purchase, which is the same year we keep your answers for — preparing a document again means reading them back.

If the detail is one you gave us rather than one we got wrong, you do not need us at all: your interview stays open, so change the answer and build your documents again from your kit page. That costs nothing and there is no request to make.

If you changed your mind

Full refund within 14 days of purchase, for any reason, whether or not you have downloaded the documents. We do not ask you to justify it.

If you bought a printed copy

Printed packages are not currently offered for new purchase. Where you have already bought one, this section continues to apply.

The 14-day refund above applies to printed packages too, and we do not deduct printing or postage. Nothing in the envelope is waiting on the post either: every page of it is on your kit page from the moment your documents are ready, so you can print whatever you need tonight.

Once a package has gone to the printer we cannot recall it or redirect it, and a second envelope is a second print run rather than a correction — whether the first went astray in the post, arrived damaged, or went to an address that turned out to be wrong. Your kit page offers one reprint per order at $15, and that checkout asks for the delivery address again rather than reusing the one on your order, so you can send it somewhere else.

A reprint goes to the printer as soon as your payment settles — that is the whole point of it — so there is no window in between and we cannot refund it once it has printed. The printing and the postage have already been spent. If something goes wrong with the payment itself and no envelope was ever produced, write to us and we will put it right.

If your paperwork never arrived

If you bought while waiting on a certified copy and it did not arrive, or arrived and did not say what you expected, tell us and we will refund you in full. This holds beyond the 14-day window, because the wait is often longer than that and it is not your fault.

If an agency rejected a form

Agencies reject applications for many reasons, most of which have nothing to do with the paperwork itself. Send us what they told you. Whichever package you bought, we re-prepare any form we filled in free for a year from your purchase, and will refund you instead if you prefer.

How refunds are made

Refunds go back to the original payment method and typically appear within five to ten business days, depending on your bank. We do not charge a processing fee.

Contact

Archelaus LLC, a New York limited liability company, doing business as Name Change Works — support@namechangeworks.com
348 4th Avenue #1040, Brooklyn, NY 11215, United States