I used the wrong email address. Can you still find my kit?

A typo at checkout, an address you no longer read, a work account you have since left. None of these lose your kit — it exists, it is paid for, and it is findable.

Try this first

Ask for a fresh link using each address you might plausibly have used. The request answers the same way whichever you type, so trying two or three costs nothing and one of them may simply work.

If none of them work

Email support@namechangeworks.com from any address you can reach, tell us the one you meant to use, and attach the receipt Stripe emailed you when you paid. If you cannot find the receipt, the last four digits of the card and the date of the charge do the same job.

We ask for that because the link is the key to everything in your kit — your dates of birth, your addresses, your document details. Sending it somewhere new on the strength of a name and a rough date would mean anyone who knew those two things could ask for it. Proof of the payment is proof the purchase is yours, and it is the only thing we accept.

Once the payment matches, we send your link to the address you name. Nothing has to be bought again, and nothing about the kit itself changes.

Worth fixing rather than working around: the address is also how the year-long redo promise reaches you if an agency ever sends a form back.