My link to my kit has stopped working. How do I get back in?

There is no account and no password to recover. Your email address is the key, and a link is just a key we send you — an expired one means the key aged out, not that anything happened to your files.

1. Go to the “Send me my link again” page, linked in the footer of every page here.
2. Put in the email address you used at checkout. It has to be that address — it is how your kit is found.
3. A fresh link arrives by email. It opens the same page with the same files.

If nothing arrives

• Check the spam folder, and search your mail for the address the kit was sent from rather than for our name.
• Try the other address. A checkout done on a phone sometimes uses a different one than you remember.
• Wait a minute before asking again. Repeat requests within a short window are quietly dropped to stop the form being used to find out whether somebody bought from us — which also means it always answers the same way, whether or not the address matches a kit.

Still nothing, and you are sure of the address: email support@namechangeworks.com from it and say what you bought and roughly when.

Links expiring after 30 days is deliberate. A link that opens your date of birth and your parents’ names should not sit in an inbox forever, and asking for a new one takes seconds.