An agency sent my form back — what do I do?
Tell us which form came back and what you were told, and with the digital kit we prepare it again at no charge — for a year from your purchase.
If something goes wrong
Rejected forms, wrong details, and getting a document redone.
A detail in my kit is wrong. Can it be fixed?
If the detail came from you, change the answer and build your documents again from your kit page. If the error is ours, we correct and re-issue it free for a year from your purchase, or refund you in full.
My link to my kit has stopped working. How do I get back in?
Ask for a new one with the email address you bought with. The link expires; your kit does not.
My printed packet hasn’t arrived. What now?
Nothing in your kit is waiting on it: the same documents are in your downloads. A second envelope is a second print run, so it is a purchase — your kit page offers one reprint per order at $15, whether the first went astray, arrived damaged, or went to the wrong address.
The clerk asked for something the kit didn’t mention. What now?
Do what the agency asked — their published requirements govern — and then tell us what they said so the page can be corrected.
What if I need a court after all?
Then we are not the right service, and we would rather say so. The kit picks up after a name change has been approved — not before.