Do the letters include my account numbers?
Only a reference you chose to give us. Leave it blank and the letter asks them to locate your records under your former name and the address at the top. A bank’s letter may mention that your account number is not included, an insurer’s your policy number; for an “Other” organization the letter names no kind of number at all.
When you list an organization you can add an account reference. It is optional, and it is the only account information that ever reaches us — nothing is looked up, linked, or imported from anywhere.
- Give one and the letter states it, which gets the letter to the right record without anybody having to search for you.
- Leave it blank and no reference line prints. The letter asks the organization to find your records under your former name and the address at the top. For an “Other” organization, it does not guess whether that office uses an account, policy, member or reference number.
What can never appear
Your Social Security number. We never ask for it and never hold it, so there is nothing that could put it in a letter to your bank. Every letter is also checked before it ships: any number in it that does not trace back to something you typed causes that letter to be replaced with a plainly written version instead. Nothing in a letter is invented.
A partial reference is fine and often the better choice — the last four digits of a card, a policy number without the branch code. Enough for them to find you, and not much use to anybody else.
Other questions people ask
When you’re ready to do it
Two questions about your situation first, because there is one answer that means we can’t help — and we would rather tell you that before you pay than after.
One payment. No subscription.