What information do you collect?
Only what a form asks for. Every question in the interview exists because a box on a government form or a line in a letter needs an answer.
The test a question has to pass is simple: something the agency published asks for it. If nothing does, we do not ask.
- Your name now and your new name, plus your name at birth and any other names you have used — the Social Security application asks for all of them.
- Your date of birth and where you were born. Items 4 and 5 of the SS-5.
- Your citizenship status, and the ethnicity, race and sex questions the SS-5 asks. Every one of those can be left unstated, and unstated is where they start.
- Your parents’ names, items 9.A and 10.A. This is the question people are least expecting.
- Where you live, a mailing address if your mail goes somewhere else, and a daytime phone number. Items 15 and 16, and several state forms print both addresses.
- What is printed on the document that changed your name: the date, the county and state that issued it, and a reference number if it has one.
- Your driver license or ID details, where your state’s form prints them.
- The organizations you want letters written to, with an optional account reference for each.
The questions only some people see
A handful of states ask things the others do not — height, weight, eye and hair color on a license application, or whether you have ever held a credential in that state. Those questions are shown only to people whose own state’s form asks them. A Floridian is never asked for their height, because there is no box in Florida that would hold it.
We also never want your documents. There is nothing to upload — no certificate, no decree, no order, no ID. We ask what is printed on the document; we never read it, and we never form a view about what it says.
Your answers are encrypted before they are written down, are never put in searchable columns or application logs, and are not used for analytics.
Other questions people ask
When you’re ready to do it
Two questions about your situation first, because there is one answer that means we can’t help — and we would rather tell you that before you pay than after.
One payment. No subscription.